FAQ’S

How can I find the correct size for me to wear?
If I purchase a garment that isn’t the right size what do I do?
What’s the best way to store my sweater?
How do I care for my new garment?
I want to give this as a gift, how do I check to see if it’s in stock?
I need the garment urgently, how can you help?
What about taxes and/or duties for orders to an address outside Ireland?
How do I get rid of the sheep smell from my jumper?
How to stop moths from destroying my sweater?
What do the different stitches of the Aran sweater mean?
Is it safe to give my credit card details over the internet or phone?
Will you protect my privacy?
How soon can my goods be despatched?

How can I find the correct size for me to wear?
Below is a link to a page that has the size conversions so that you can choose a size that fits you best.

Click here to view the Size Guide >

If I purchase a garment that isn’t the right size what do I do?
Wool is a natural fibre and therefore has a degree of flexibility to it. If a jumper is slightly too small give it a gentle stretch and this should loosen the fibres and the jumper should fit you. If however the sizing is still wrong we will be happy to replace your garment for one that would fit you better, once the garment is returned to us within 21 days of delivery complete with labels, swing tickets etc. Aran craft will pay the costs of delivery for the replacement product, BUT NOT the carrier costs incurred by the customer in returning the goods.

What’s the best way to store my sweater?
Before you store a sweater it must be clean. The best way to store a sweater is in an airtight container.

How do I care for my new garment?
The golden rule is wash as seldom as possible and air frequently. We call this ‘wind-washing’, hang your garment out in the air and you will be amazed at how fresh it becomes. Never machine wash; they should be washed by hand using wool washing detergent and in cool water below 30 degrees Celsius. Always dry your jumper flat and never put in a tumble drier.

I want to give this as a gift and don’t want to order if it’s not in stock. What can you do?
Firstly send us an e-mail to weknit@iol.ie we can see if we have the size you require in stock.

I need the garment urgently, how can you help?
We at aran crafts will do our best to help, generally we send our packages in the most economical way that we can for the customer, however if there is an urgent need for the parcel more expensive shipping can be used. Let us know and we will do all we can to help simply call 00 353 45 525 319 or e-mail weknit@iol.ie

What about taxes and/or duties for orders to an address outside Ireland?
Any taxes and/or duties on your order will NOT be included in your online total. The carrier will charge the package recipient all applicable duty, taxes and/or brokerage fees at time of delivery. Since we do not charge, or collect these taxes, they won’t be included in your online total. Please contact your local customs office for more information regarding these charges.

How do I get rid of the sheep smell from my jumper?
Our jumpers are made from natural wool and therefore some may get a ‘sheep’ like smell. The best method to get rid of this smell is to hang the jumper on a clothes line outside. Another suggestion is to line your drawers with scented sheets. If you feel that you need to wash your jumper soak it in a cold hand wash liquid/powder for 3-5 minutes. Gently squeeze excess water off, never wring, twist or rub. To dry, roll the jumper in a towel to get rid of excess water. Pull into shape and dry flat.

How to stop moths from destroying my sweater?
Check your garments occasionally to make sure that you don’t have a moth or moisture problem. With proper care wool can be a durable and long lasting fibre. Always care for your garment following the instructions on the care label. Perspiration and food satins attract moths. Brushing your jumper with a wool brush can loosen eggs, and simply popping your jumper into the freezer before you store it will kill them. Another tip is to store your sweater in a sealed clean plastic bag. This will prevent moths from attacking it.
Be very careful if using moth balls and crystals as they may be harmful to children and pets.

What do the different stitches of the Aran sweater mean?
There are many stitches that make up Irish sweaters. They were passed down from mother to daughter and from generation to generation. Each stitch has a symbol and meaning. The main stitches are as follows:
Cable stitch: symbolises fisherman’s ropes and represents a wish for a fruitful day at sea.
Zigzag stitch: represents the cliffs of the island, or the ups and downs of life.
Diamond Stitch: Signifies the small farms throughout the island and some believe it represents wealth.
Trellis stitch: Represents the stone walls of Ireland.
Blackberry Stitch: Some believe that this has a link to religion.
Moss stitch: This is the symbol of nature all around us
Honeycomb stitch: This represents the hard working bee, signifying the hard work of the fisherman.

Is it safe to give my credit card details over the internet or phone?
We would like to provide you with a safe and secure online experience with us. We accept all major credit cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.

Will you protect my privacy?
We are 100% committed to protecting your privacy. We use the information we collect on the site to make shopping at arancraft.com possible. We do not sell, trade or rent your personal information to others.

How soon can my goods be despatched?
Once your order has been processed, we aim to package and dispatch your goods immediately. This normally happens with 48 hours. If a product that you have requested is out of stock, we will contact you and give you an approximate lead time.

We deliver all over the world.

We charge a flat rate of $24.95 per order for deliveries to the USA/Canada and Australia. So you can buy as many products for one delivery cost.

Deliveries to USA & Canada take approx. 3-5 working days from the date of shipment.

Deliveries to Ireland are €5.50 and delivery is normally 1-2 days.

Deliveries to UK £10.50 (approximately) and delivery is normally 3-4 days

Deliveries to Europe €15.00 approximately and delivery is normally 3-6 days.

Delivery to the Rest of the World is US$35.00.